WARRANTY

Warranty Description

This warranty is only extended to the original purchaser from OVVO and is non-transferable. Original proof of purchase and delivery order will be required to make a warranty claim.

What is covered by OVVO 12 year Limited warranty?

OVVO mattress carry a 12 year limited warranty period.

For the first 2 years from the date of delivery, OVVO will at its option replace or repair a OVVO mattress due to manufacturing defects at no charge (excluding transportation charge).

After the first two years upon the date of delivery, any replacement or repair of OVVO mattress will be calculated by the total number of years owned multiplied by 1/12th per year of the prevailing list price, plus transportation.

If identical material are not available at the time of repair or replacement, OVVO reserves the right to substitute comparable materials or models and does not guaranteed that the replacement will match the existing or original piece.

What is excluded under OVVO Warranty?

• Normal Body impressions of 38mm or less.    
• Mattress fabric (including stains, soiling or burns)
• Border Wires, which runs along the perimeter of the mattress, bent due to moving or folding the mattress.          
• Damage due to abuse or improper care such as mattress with inadequate support from a weak, mismatching size base or an improper bed frame, namely nest type and wooden rail type.
• Mattress size that is within the tolerance level of ±2cm in width and length.
• Mattress height, comfort or firmness preference of the product
• Bending, standing or jumping on the mattress.
• Dust mites and bed bugs.
• Product that is obtained other than through an authorized OVVO retailer.
• Merchandise sold “as-in”, “distressed” or floor model”.
• Transportation, inspection or removal cost of product.